{"id":14,"date":"2025-10-18T08:55:16","date_gmt":"2025-10-18T08:55:16","guid":{"rendered":"https:\/\/keimate.com\/?page_id=14"},"modified":"2025-12-20T15:21:19","modified_gmt":"2025-12-20T15:21:19","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/keimate.com\/index.php\/refund_returns\/","title":{"rendered":"Shipping, Refunds &amp; Warranty Policy"},"content":{"rendered":"<div class=\"root-eb-toc-2hcmr alignwide wp-block-essential-blocks-table-of-contents\"><div class=\"eb-parent-wrapper eb-parent-eb-toc-2hcmr \"><div class=\"eb-toc-container eb-toc-2hcmr  eb-toc-is-not-sticky eb-toc-not-collapsible eb-toc-initially-not-collapsed eb-toc-scrollToTop style-1 list-style-none\" data-scroll-top=\"false\" data-scroll-top-icon=\"fas fa-angle-up\" data-collapsible=\"false\" data-sticky-hide-mobile=\"false\" data-sticky=\"false\" data-scroll-target=\"scroll_to_toc\" data-copy-link=\"false\" data-editor-type=\"\" data-hide-desktop=\"false\" data-hide-tab=\"false\" data-hide-mobile=\"false\" data-itemCollapsed=\"false\" data-highlight-scroll=\"false\"><div class=\"eb-toc-header\"><h2 class=\"eb-toc-title\">Table of Contents<\/h2><\/div><div class=\"eb-toc-wrapper \" data-headers=\"[{&quot;level&quot;:2,&quot;content&quot;:&quot;Shipping Policy&quot;,&quot;text&quot;:&quot;Shipping Policy&quot;,&quot;link&quot;:&quot;shipping-policy&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Order Processing&quot;,&quot;text&quot;:&quot;Order Processing&quot;,&quot;link&quot;:&quot;order-processing&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Shipping Method and Delivery Time&quot;,&quot;text&quot;:&quot;Shipping Method and Delivery Time&quot;,&quot;link&quot;:&quot;shipping-method-and-delivery-time&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Shipping Locations&quot;,&quot;text&quot;:&quot;Shipping Locations&quot;,&quot;link&quot;:&quot;shipping-locations&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Order Tracking&quot;,&quot;text&quot;:&quot;Order Tracking&quot;,&quot;link&quot;:&quot;order-tracking&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Damages or Lost Packages&quot;,&quot;text&quot;:&quot;Damages or Lost Packages&quot;,&quot;link&quot;:&quot;damages-or-lost-packages&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Incorrect Address&quot;,&quot;text&quot;:&quot;Incorrect Address&quot;,&quot;link&quot;:&quot;incorrect-address&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;INTERNATIONAL SHIPPING, TAXES &amp; IMPORT DUTIES&quot;,&quot;text&quot;:&quot;INTERNATIONAL SHIPPING, TAXES &amp; IMPORT DUTIES&quot;,&quot;link&quot;:&quot;international-shipping-taxes-import-duties&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Shipping Coverage &amp; Duties&quot;,&quot;text&quot;:&quot;Shipping Coverage &amp; Duties&quot;,&quot;link&quot;:&quot;shipping-coverage-duties&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;International Orders (General Notice)&quot;,&quot;text&quot;:&quot;International Orders (General Notice)&quot;,&quot;link&quot;:&quot;international-orders-general-notice&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;Refund &amp; Return Policy&quot;,&quot;text&quot;:&quot;Refund &amp; Return Policy&quot;,&quot;link&quot;:&quot;refund-return-policy&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Order Cancellations&quot;,&quot;text&quot;:&quot;Order Cancellations&quot;,&quot;link&quot;:&quot;order-cancellations&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Returns&quot;,&quot;text&quot;:&quot;Returns&quot;,&quot;link&quot;:&quot;returns&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Non-Returnable Items&quot;,&quot;text&quot;:&quot;Non-Returnable Items&quot;,&quot;link&quot;:&quot;non-returnable-items&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Refunds&quot;,&quot;text&quot;:&quot;Refunds&quot;,&quot;link&quot;:&quot;refunds&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Damaged or Defective Items&quot;,&quot;text&quot;:&quot;Damaged or Defective Items&quot;,&quot;link&quot;:&quot;damaged-or-defective-items&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;WARRANTY POLICY&quot;,&quot;text&quot;:&quot;WARRANTY POLICY&quot;,&quot;link&quot;:&quot;warranty-policy&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Warranty Coverage&quot;,&quot;text&quot;:&quot;Warranty Coverage&quot;,&quot;link&quot;:&quot;warranty-coverage&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Warranty Period&quot;,&quot;text&quot;:&quot;Warranty Period&quot;,&quot;link&quot;:&quot;warranty-period&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;What Is Covered&quot;,&quot;text&quot;:&quot;What Is Covered&quot;,&quot;link&quot;:&quot;what-is-covered&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;What Is NOT Covered&quot;,&quot;text&quot;:&quot;What Is NOT Covered&quot;,&quot;link&quot;:&quot;what-is-not-covered&quot;},{&quot;level&quot;:3,&quot;content&quot;:&quot;Warranty Claim Process&quot;,&quot;text&quot;:&quot;Warranty Claim Process&quot;,&quot;link&quot;:&quot;warranty-claim-process&quot;}]\" data-visible=\"[true,true,true,true,true,true]\" data-delete-headers=\"[{&quot;label&quot;:&quot;Shipping Policy&quot;,&quot;value&quot;:&quot;shipping-policy&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Order Processing&quot;,&quot;value&quot;:&quot;order-processing&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Shipping Method and Delivery Time&quot;,&quot;value&quot;:&quot;shipping-method-and-delivery-time&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Shipping Locations&quot;,&quot;value&quot;:&quot;shipping-locations&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Order Tracking&quot;,&quot;value&quot;:&quot;order-tracking&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Damages or Lost Packages&quot;,&quot;value&quot;:&quot;damages-or-lost-packages&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Incorrect Address&quot;,&quot;value&quot;:&quot;incorrect-address&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;INTERNATIONAL SHIPPING, TAXES &amp; IMPORT DUTIES&quot;,&quot;value&quot;:&quot;international-shipping-taxes-import-duties&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Shipping Coverage &amp; Duties&quot;,&quot;value&quot;:&quot;shipping-coverage-duties&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;International Orders (General Notice)&quot;,&quot;value&quot;:&quot;international-orders-general-notice&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Refund &amp; Return Policy&quot;,&quot;value&quot;:&quot;refund-return-policy&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Order Cancellations&quot;,&quot;value&quot;:&quot;order-cancellations&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Returns&quot;,&quot;value&quot;:&quot;returns&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Non-Returnable Items&quot;,&quot;value&quot;:&quot;non-returnable-items&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Refunds&quot;,&quot;value&quot;:&quot;refunds&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Damaged or Defective Items&quot;,&quot;value&quot;:&quot;damaged-or-defective-items&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;WARRANTY POLICY&quot;,&quot;value&quot;:&quot;warranty-policy&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Warranty Coverage&quot;,&quot;value&quot;:&quot;warranty-coverage&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Warranty Period&quot;,&quot;value&quot;:&quot;warranty-period&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;What Is Covered&quot;,&quot;value&quot;:&quot;what-is-covered&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;What Is NOT Covered&quot;,&quot;value&quot;:&quot;what-is-not-covered&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Warranty Claim Process&quot;,&quot;value&quot;:&quot;warranty-claim-process&quot;,&quot;isDelete&quot;:false}]\" data-smooth=\"true\" data-top-offset=\"\"><div class=\"eb-toc__list-wrap\"><ul class='eb-toc__list'><li><a href=\"#shipping-policy\">Shipping Policy<\/a><ul class='eb-toc__list'><li><a href=\"#order-processing\">Order Processing<\/a><li><a href=\"#shipping-method-and-delivery-time\">Shipping Method and Delivery Time<\/a><li><a href=\"#shipping-locations\">Shipping Locations<\/a><li><a href=\"#order-tracking\">Order Tracking<\/a><li><a href=\"#damages-or-lost-packages\">Damages or Lost Packages<\/a><li><a href=\"#incorrect-address\">Incorrect Address<\/a><\/li><\/ul><li><a href=\"#international-shipping-taxes-import-duties\">INTERNATIONAL SHIPPING, TAXES &amp; IMPORT DUTIES<\/a><ul class='eb-toc__list'><li><a href=\"#shipping-coverage-duties\">Shipping Coverage &amp; Duties<\/a><li><a href=\"#international-orders-general-notice\">International Orders (General Notice)<\/a><\/li><\/ul><li><a href=\"#refund-return-policy\">Refund &amp; Return Policy<\/a><ul class='eb-toc__list'><li><a href=\"#order-cancellations\">Order Cancellations<\/a><li><a href=\"#returns\">Returns<\/a><li><a href=\"#non-returnable-items\">Non-Returnable Items<\/a><li><a href=\"#refunds\">Refunds<\/a><li><a href=\"#damaged-or-defective-items\">Damaged or Defective Items<\/a><\/li><\/ul><li><a href=\"#warranty-policy\">WARRANTY POLICY<\/a><ul class='eb-toc__list'><li><a href=\"#warranty-coverage\">Warranty Coverage<\/a><li><a href=\"#warranty-period\">Warranty Period<\/a><li><a href=\"#what-is-covered\">What Is Covered<\/a><li><a href=\"#what-is-not-covered\">What Is NOT Covered<\/a><li><a href=\"#warranty-claim-process\">Warranty Claim Process<\/a><\/li><\/ul><\/ul><\/div><\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading has-palette-color-1-color has-text-color has-link-color wp-elements-052c7ec21436763780a08c953392af1b\">Shipping Policy<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p>Thank you for shopping with <strong>Keimate<\/strong>. We take pride in delivering quality products safely to your doorstep. Please review our shipping policy below to understand how your order is processed and shipped.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Order Processing<\/strong><\/h3>\n\n\n\n<p>All orders are processed within <strong>5\u20137 business days<\/strong> (excluding weekends and holidays) after we receive full payment and order confirmation.<\/p>\n\n\n\n<p>Once your order is processed and dispatched, you\u2019ll receive a <strong>shipping confirmation email<\/strong> with your tracking number and link to monitor delivery progress.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Shipping Method and Delivery Time<\/strong><\/h3>\n\n\n\n<p>We currently offer <strong>Standard Shipping only<\/strong>.<\/p>\n\n\n\n<p><strong>Estimated delivery time:<\/strong> <strong>30\u201345 business days<\/strong> after dispatch.<\/p>\n\n\n\n<p>Delivery times may vary slightly depending on your location, customs processing, and carrier delays. Please allow extra time during peak seasons or for remote delivery areas.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Shipping Locations<\/strong><\/h3>\n\n\n\n<p>We currently ship to <strong>the United States, Canada, Australia, and select international locations<\/strong>.<br>If your location is not listed at checkout, please contact our team at <strong><a>support@keimate.com<\/a><\/strong> for availability.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Order Tracking<\/strong><\/h3>\n\n\n\n<p>You will receive a tracking number via email once your order has shipped. Tracking updates may take several days to appear while the shipment is in transit or awaiting customs clearance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Damages or Lost Packages<\/strong><\/h3>\n\n\n\n<p>Keimate is not liable for products damaged or lost during shipping.<br>If you receive your order damaged, please contact us immediately at <strong><a>support@keimate.com<\/a><\/strong> with photos of the packaging and the product. We will assist you in filing a claim with the carrier.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Incorrect Address<\/strong><\/h3>\n\n\n\n<p>Please ensure your shipping address is accurate before placing your order.<br>Keimate is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-1-color\">INTERNATIONAL SHIPPING, TAXES &amp; IMPORT DUTIES<\/mark><\/h2>\n\n\n\n<p>We ship KEIMATE products internationally through our authorized logistics partners and aim to provide <strong>doorstep delivery with minimal hassle<\/strong> for our customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping Coverage &amp; Duties<\/h3>\n\n\n\n<p>For <strong>most countries<\/strong>, including but not limited to the <strong>United States, UK and Canada<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Import duties and customs charges are<strong> covered by our logistics partners<\/strong> under the shipping cost mentioned on the product page.<\/li>\n\n\n\n<li>Orders are delivered directly to the customer\u2019s doorstep with <strong>no additional charges in most cases<\/strong><\/li>\n<\/ul>\n\n\n\n<p>For orders with a total value <strong>above USD 750<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> <strong>Shipping costs are fully covered by KEIMATE LLC<\/strong><\/li>\n\n\n\n<li> <strong>Import duties and standard customs charges are covered<\/strong><\/li>\n\n\n\n<li> <strong>Doorstep delivery at no additional cost<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Additional charges may apply <strong>only if the customer requests an expedited or premium shipping method<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">International Orders (General Notice)<\/h3>\n\n\n\n<p>For international destinations outside the USA and Canada:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Import duties are <strong>almost always covered<\/strong>, but, on rare occasions, customers may be responsible for <strong>local taxes imposed by their country<\/strong><\/li>\n\n\n\n<li>These charges, if applicable, are <strong>not included<\/strong> in the product price or shipping cost<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-palette-color-1-color has-text-color has-link-color wp-elements-83b3cce81713b4e65be4ba80d6d81f3b\"><strong>Refund &amp; Return Policy<\/strong><\/h2>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Order Cancellations<\/strong><\/h3>\n\n\n\n<p>Orders can be cancelled <strong>within 24 hours<\/strong> of purchase for a full refund.<br>After 24 hours, your order will begin processing, and cancellation may no longer be possible.<\/p>\n\n\n\n<p>If you need to cancel an order, please email us as soon as possible at <strong><a>support@keimate.com<\/a><\/strong> with your order number.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Returns<\/strong><\/h3>\n\n\n\n<p>We accept returns <strong>only for defective or damaged items<\/strong>.<br>To be eligible for a return, please meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be <strong>unused<\/strong>, <strong>in its original packaging<\/strong>, and in the <strong>same condition<\/strong> you received it.<\/li>\n\n\n\n<li>You must contact us <strong>within 7 days<\/strong> of receiving your order to request a return.<\/li>\n<\/ul>\n\n\n\n<p>If your return is approved, we\u2019ll provide you with a return shipping address and detailed instructions.<br>Please note that <strong>customers are responsible for return shipping costs<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Non-Returnable Items<\/strong><\/h3>\n\n\n\n<p>For safety and logistical reasons, we do not accept returns for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items damaged due to misuse or mishandling<\/li>\n\n\n\n<li>Products returned without prior approval<\/li>\n\n\n\n<li>Items returned after the 7-day return period<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Refunds<\/strong><\/h3>\n\n\n\n<p>Once your returned item is received and inspected, we\u2019ll notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approved refunds<\/strong> will be processed to your original payment method within <strong>5\u201310 business days<\/strong>.<\/li>\n\n\n\n<li><strong>Shipping costs<\/strong> are non-refundable.<\/li>\n<\/ul>\n\n\n\n<p>If you haven\u2019t received your refund after 10 business days, please check with your bank or credit card provider before contacting us.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Damaged or Defective Items<\/strong><\/h3>\n\n\n\n<p>If you receive a damaged or defective product, please contact us immediately at <strong><a>support@keimate.com<\/a><\/strong> with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Photos or video of the damage or defect<\/li>\n<\/ul>\n\n\n\n<p>We\u2019ll review the claim and, if eligible, arrange a replacement or refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-1-color\">WARRANTY POLICY<\/mark><\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p>KEIMATE LLC provides a limited warranty on KEIMATE-branded cargo loading equipment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Warranty Coverage<\/h3>\n\n\n\n<p>Our warranty covers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manufacturing defects<\/li>\n\n\n\n<li>Defective hydraulic components<\/li>\n\n\n\n<li>Defective rechargeable battery units<\/li>\n\n\n\n<li>Vulnerable replacement parts supplied under warranty<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Warranty Period<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>12 months<\/strong> from the date of delivery<br>(unless otherwise stated on the product page or invoice)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">What Is Covered<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manufacturing defects<\/li>\n\n\n\n<li>Faulty components under normal professional use<\/li>\n\n\n\n<li>Performance failure caused by production defects<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">What Is NOT Covered<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improper installation<\/li>\n\n\n\n<li>Unauthorized repairs or modifications<\/li>\n\n\n\n<li>Overloading beyond rated capacity<\/li>\n\n\n\n<li>Damage caused by misuse or negligence<\/li>\n\n\n\n<li>Normal wear and tear<\/li>\n\n\n\n<li>Damage caused by accidents, corrosion, or environmental factors<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Warranty Claim Process<\/h3>\n\n\n\n<p>To submit a warranty claim:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us within the warranty period<\/li>\n\n\n\n<li>Provide:\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Photos or videos of the issue<\/li>\n\n\n\n<li>Description of the problem<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Our technical team will assess the claim<\/li>\n<\/ol>\n\n\n\n<p>Approved warranty claims may be resolved by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement of defective parts<\/li>\n\n\n\n<li>Partial or full refund (at our discretion)<\/li>\n<\/ul>\n\n\n\n<p>Replacement parts are typically dispatched within <strong>7 business days<\/strong> after approval.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Thank you for shopping with Keimate. We take pride in delivering quality products safely to your doorstep. Please review our shipping policy below to understand how your order is processed and shipped. Order Processing All orders are processed within 5\u20137 business days (excluding weekends and holidays) after we receive full payment and order [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/keimate.com\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keimate.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keimate.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keimate.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/keimate.com\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":5,"href":"https:\/\/keimate.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":1894,"href":"https:\/\/keimate.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/1894"}],"wp:attachment":[{"href":"https:\/\/keimate.com\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}