Shipping, Refunds & Warranty Policy

Table of Contents

Shipping Policy

Thank you for shopping with Keimate. We take pride in delivering quality products safely to your doorstep. Please review our shipping policy below to understand how your order is processed and shipped.

Order Processing

All orders are processed within 5–7 business days (excluding weekends and holidays) after we receive full payment and order confirmation.

Once your order is processed and dispatched, you’ll receive a shipping confirmation email with your tracking number and link to monitor delivery progress.

Shipping Method and Delivery Time

We currently offer Standard Shipping only.

Estimated delivery time: 30–45 business days after dispatch.

Delivery times may vary slightly depending on your location, customs processing, and carrier delays. Please allow extra time during peak seasons or for remote delivery areas.

Shipping Locations

We currently ship to the United States, Canada, Australia, and select international locations.
If your location is not listed at checkout, please contact our team at support@keimate.com for availability.

Order Tracking

You will receive a tracking number via email once your order has shipped. Tracking updates may take several days to appear while the shipment is in transit or awaiting customs clearance.

Damages or Lost Packages

Keimate is not liable for products damaged or lost during shipping.
If you receive your order damaged, please contact us immediately at support@keimate.com with photos of the packaging and the product. We will assist you in filing a claim with the carrier.

Incorrect Address

Please ensure your shipping address is accurate before placing your order.
Keimate is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

INTERNATIONAL SHIPPING, TAXES & IMPORT DUTIES

We ship KEIMATE products internationally through our authorized logistics partners and aim to provide doorstep delivery with minimal hassle for our customers.

Shipping Coverage & Duties

For most countries, including but not limited to the United States, UK and Canada:

  • Import duties and customs charges are covered by our logistics partners under the shipping cost mentioned on the product page.
  • Orders are delivered directly to the customer’s doorstep with no additional charges in most cases

For orders with a total value above USD 750:

  • Shipping costs are fully covered by KEIMATE LLC
  • Import duties and standard customs charges are covered
  • Doorstep delivery at no additional cost

Additional charges may apply only if the customer requests an expedited or premium shipping method.

International Orders (General Notice)

For international destinations outside the USA and Canada:

  • Import duties are almost always covered, but, on rare occasions, customers may be responsible for local taxes imposed by their country
  • These charges, if applicable, are not included in the product price or shipping cost

Refund & Return Policy

Order Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund.
After 24 hours, your order will begin processing, and cancellation may no longer be possible.

If you need to cancel an order, please email us as soon as possible at support@keimate.com with your order number.

Returns

We accept returns only for defective or damaged items.
To be eligible for a return, please meet the following conditions:

  • The item must be unused, in its original packaging, and in the same condition you received it.
  • You must contact us within 7 days of receiving your order to request a return.

If your return is approved, we’ll provide you with a return shipping address and detailed instructions.
Please note that customers are responsible for return shipping costs.

Non-Returnable Items

For safety and logistical reasons, we do not accept returns for:

  • Items damaged due to misuse or mishandling
  • Products returned without prior approval
  • Items returned after the 7-day return period

Refunds

Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable.

If you haven’t received your refund after 10 business days, please check with your bank or credit card provider before contacting us.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@keimate.com with:

  • Your order number
  • Photos or video of the damage or defect

We’ll review the claim and, if eligible, arrange a replacement or refund.

WARRANTY POLICY

KEIMATE LLC provides a limited warranty on KEIMATE-branded cargo loading equipment.

Warranty Coverage

Our warranty covers:

  • Manufacturing defects
  • Defective hydraulic components
  • Defective rechargeable battery units
  • Vulnerable replacement parts supplied under warranty

Warranty Period

  • 12 months from the date of delivery
    (unless otherwise stated on the product page or invoice)

What Is Covered

  • Manufacturing defects
  • Faulty components under normal professional use
  • Performance failure caused by production defects

What Is NOT Covered

  • Improper installation
  • Unauthorized repairs or modifications
  • Overloading beyond rated capacity
  • Damage caused by misuse or negligence
  • Normal wear and tear
  • Damage caused by accidents, corrosion, or environmental factors

Warranty Claim Process

To submit a warranty claim:

  1. Contact us within the warranty period
  2. Provide:
    • Order number
    • Photos or videos of the issue
    • Description of the problem
  3. Our technical team will assess the claim

Approved warranty claims may be resolved by:

  • Replacement of defective parts
  • Partial or full refund (at our discretion)

Replacement parts are typically dispatched within 7 business days after approval.